Sr. Analyst, Product Health: SPMS Fidelio OHC

We are seeking a skilled and dedicated Sr. Product Health Analyst to join our Shipboard Applications Group. The successful candidate will be responsible for supporting and maintaining applications for the shipboard products group (Fidelio / OHC).

KEY RESPONSIBILITIES:

• The candidate will provide technical support and maintenance for Fidelio/OHC applications. 

• Perform application troubleshooting and resolve issues to ensure smooth and efficient operations. 

• Collaborate with onboard and shore-side teams to gather requirements, implement enhancements, and optimize application performance. 

• Conduct training sessions for onboard staff to ensure effective use of Food & Beverage applications. 

• Monitor application performance and system health and perform regular updates and maintenance. 

• Liaise with the shipboard IT department and business stakeholders to manage application upgrades and support contracts. 

• Assist in the implementation of new features and functionalities to meet operational needs.

QUALIFICATIONS AND EDUCATION:

• 5 - 7 years of prior Application Support experience. 

• Bachelor’s degree in computer science or related technical discipline 

• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. 

• High level of communication and interpersonal skills to work collaboratively with diverse teams. 

• Experienced working with Office 365 applications: PowerPoint, Word, and Excel. 

• Can assist Product Health Analysts with technical issues. 

• Ability to work in a fast-paced and dynamic environment, both independently and as part of a team. 

• Willingness to travel and work onboard a cruise ship for short periods. 

• Familiarity with SQL databases and report generation 

• Understanding of network infrastructure and server management 

• Professional experience with one or more of the following technical disciplines. 

• (Windows Server, including administration and troubleshooting, SQL database knowledge, including an understanding of relational DB concepts, DB design, and stored procedure creation 

• Network architecture and design, including a strong understanding of DNS, and authentication. 

• Experience supporting and configuring handheld Wi-Fi devices. 

• Experience with PBX configuration 

Nice to have Qualifications:

• Prior Cruise line experience. 

• Experience with one or more of the following applications (Fidelio / OHC, IssuTrax, OHC FMS, POS systems)

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