Senior Analyst, Product Health

Royal Caribbean International is seeking a highly skilled Captive Portal Sr. Analyst to support and optimize our onboard Wi-Fi network across our fleet of cruise ships. This role requires a deep understanding of network architecture, data flow, and core networking principles to ensure seamless connectivity and an optimal guest experience.

Key Responsibilities 

• Oversee and support the captive portal system that manages guest and crew Wi-Fi access onboard. 

• Analyze, troubleshoot, and optimize network performance to enhance the user experience. 

• Collaborate with cross-functional teams to improve authentication processes, security protocols, and system integrations. 

• Monitor data flow, network traffic, and overall system health to identify and resolve issues proactively. 

• Implement best practices for network security and compliance with maritime connectivity standards. 

• Work with vendors and internal teams to deploy updates, patches, and new configurations. 

• Provide technical documentation and training for onboard IT staff. 

Qualifications & Experience: 

• Bachelor's degree in computer science, Information Technology, or a related field. 

• Strong understanding of networking architecture, protocols (TCP/IP, DNS, DHCP, RADIUS, etc.), and data flow principles. 

• Experience with captive portal solutions, authentication methods, and Wi-Fi network optimization. 

• Proficiency in network troubleshooting tools such as Wireshark, packet analyzers, and monitoring systems. 

• Ability to work in a fast-paced environment with remote support for a global fleet.

Preferred Skills: 

• Certifications (nice to have): CCNA, CCST, or similar networking credentials. 

• Experience in maritime or hospitality Wi-Fi networks is a plus. 

• Strong problem-solving skills with a proactive approach to issue resolution.

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