Analyst, Product Health: SPMS Fidelio OHC

KEY RESPONSIBILITIES

We are seeking a skilled and dedicated Product Health Analyst to join our Shipboard Applications Group. The successful candidate will be responsible for supporting and maintaining applications for the shipboard products group (Fidelio / OHC)

• The candidate will provide technical support and maintenance for Fidelio/OHC applications.
• Perform application troubleshooting and resolve issues to ensure smooth and efficient operations.
• Collaborate with onboard and shore-side teams to gather requirements, implement enhancements, and optimize application performance.
• Conduct training sessions for onboard staff to ensure effective use of Food & Beverage applications.
• Monitor application performance and system health and perform regular updates and maintenance.
• Liaise with the shipboard IT department, and business stakeholders to manage application upgrades and support contracts.
• Assist in the implementation of new features and functionalities to meet operational needs.
 

QUALIFICATIONS AND EDUCATION

• 2 - 4 years of prior Application Support experience.
• Bachelor’s degree in computer science or related technical discipline
• Possesses Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Has a high level of communication and interpersonal skills to work collaboratively with diverse teams.
• Experienced working with Office 365 applications: PowerPoint, Word, and Excel.
• Can assist Product Health Analysts with technical issues.
• Experienced working in a fast-paced and dynamic environment, both independently and as part of a team.
• Has a willingness to travel and work onboard a cruise ship for short periods.
• Familiarity with SQL databases and report generation
• Understanding of network infrastructure and server management

Nice to have Qualifications:
• Prior Cruise line experience.
• Experience with one or more of the following applications (Fidelio / OHC, IssuTrax, OHC FMS, POS systems)
• Professional Experience. with one or more of the following technical disciplines:
          o (Windows Server, including administration and troubleshooting, SQL database knowledge, including an understanding of relational DB concepts, DB design, and stored procedure creation
          o Network architecture and design, including a strong understanding of DNS and authentication.
          o Experience supporting and configuring handheld Wi-Fi devices.
          o Experience with PBX configuration