Manager, Technical

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About Us

Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launching not one but TWO brand new ships in 2025! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

With our 3 brands Royal Caribbean International, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. We cover the globe. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative, and we are unstoppable.

Role Overview:

In coordination with the Operations Manager, guarantee that the Sales and Marketing Automation (S.M.A.) systems are effectively managed to drive revenue growth.

The position is responsible for leading all activities that arise from any business requirement, whether they are incidents, new features or major projects.

The role ensures tight alignment between Brand and parent company technology teams and is part of the planning and executing team for medium and long-term strategies for the development of the infrastructure, including the integration of new technologies and the retirement of obsolete systems.

The role must interact with other technology and data teams to coordinate all activities that are released into production, verifying that the impacts are always in line with the system capacity and service levels towards the business.

Supports test cases definition and coordinates certification activities.

Key Responsibilities:

• Responsible for overseeing the software architecture, code review and managing technical resources in line with the group policies and priorities defined in collaboration with the Operations Manager.
• Responsible for the preparation, maintenance and update, in collaboration with the Operations Manager, of all development and/or test environments necessary for ongoing projects.
• The position is responsible for ensuring that security policies are respected in all projects, from analysis to deployment.
• Collaborate with other stakeholders to meet defined timelines for development projects in order to support business growth.
• In coordination with the Operations Manager, will plan and manage technical S.M.A. resources effectively, ensuring that projects and daily operations are adequately staffed, coordinating both internal and vendors resources.

Job Requirements and/or Qualifications expected

Education:     Degree or higher in Information Technology or Computer Science

Years of experience:     15+ in a similar role or related area

Essential qualifications and skills:

• Project management skills and ability to manage multidisciplinary teams.
• Excellent analytical, problem solving and design thinking skills with an end-to-end vision.
• Excellent interpersonal communication and negotiation skills to ensure a contributory approach between different stakeholders.
• Excellent knowledge of RDBMS, application servers and in general IT best practices for their administration.
• Ability to oversee cross-functional and cross-departmental projects and processes
• Vendor management experience; negotiation skills

Language skills:

• Proficient in English language (high level of comfort with the use of the English language in both spoken and written form)
• Italian proficiency is considered as a preferred trait for the position.

Requested attitude and behavioral skills:

• Proactive and Results driven approach
• Leadership & Team management
• Continuous Improvement Mindset
• Strong motivation, commitment and initiative
• Time Management and Prioritization

What we Offer. At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.

We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression.

Come join the team - Journey with us, succeed with us, grow with us.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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