Personal Consultant UK/EMEA (Outbound Cruise Consultant based in London)

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

ABOUT THE COMPANY:

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. All our ships feature spacious, ocean-view suites with butler service, and most include private verandas, meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond. Whether you want to gaze at icebergs or palm trees, the choice is yours. Our ships sail pole-to-pole to over 900 destinations on all seven continents, leaving (almost) no part of coastline uncovered.  We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.

ROLE OVERVIEW:

As a Personal Consultant UK/EMEA (Outbound Cruise Consultant) you will be responsible for selling Silversea cruises and related shore side products and services to the consumer, via outbound telephone sales activities. Utilise web and other lead and inquiry sources to generate sales and grow long-term customer relationships. Develop customer relations by initiating calls, emails or other types of contacts to consumers, selling appropriate voyage and vacation packages. Work directly with the consumers to provide a personalised luxury customer service experience. Work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sell Silversea cruises and related shore side products and services, using predominantly outbound consumer contacts, in addition to email and inbound. 

• Maintain contact with all clients to ensure high levels of client satisfaction and optimise long-term customer value. 

• Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services. 

• Meet assigned monthly, quarterly, and annual targets. 

• Manage a high volume sales-focused workload, meet productivity goals, and optimise the selling process through pro-active customer contact. 

• Communicate and interact effectively with decision makers, at all levels internally and externally.

REQUIREMENTS:

• Must have fluent English to manage customer interactions, resolve queries effectively, and communicate clearly over the phone or in person.
• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.
• Proactively establish and maintain effective working team relationships with all support departments.