Analyst, Land Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

LOCATION: Bassel, Switzerland. 

Royal Caribbean Group’s Celebrity River Operations team has an exciting career opportunity for a full time Analyst, Land Operations reporting to the Sr. Director, Dispatch and ShoreEx. 

The Operations Analyst supports the successful execution of the river cruise operations by ensuring manifest accuracy, coordinating suppliers and partners, managing itinerary changes, monitoring service quality, and responding to operational disruptions. This role requires strong analytical, organizational, and communication skills in a fast-paced, guest-focused environment.

• Ensure operational data is maintained accurately within internal systems.
• Support corrections and updates required for various documents, manifests.
• Validate cruise manifests and communicate updates to suppliers and internal stakeholders.
• Ensure guest counts and services are confirmed accurately and on time to maintain service quality and cost control.
• Act as a liaison between ships, managers, suppliers, and internal departments.
• Monitor itineraries and implement alternative solutions during operational disruptions.
• Coordinate special requests, group services, and charter requirements.
• Analyze guest and manager feedback and implement corrective actions where needed.
• Manage operational updates related to air schedule changes and associated ground services.
• Maintain accurate data within internal operational systems.
• Build and maintain strong relationships with operational partners and service providers.
• Participate in operational reviews, meetings, and emergency response activities.
• Support crisis management efforts and emergency phone duty as required.

QUALIFICATIONS AND EDUCATION

• 1–3 years of experience in cruise operations.
• Strong organizational, analytical, and problem-solving skills. 
• Fluency in English; any other European languages, especially German, would be an advantage.
• Excellent written and verbal communication skills.
• Advanced Microsoft Office and Excel proficiency.
• Ability to manage multiple priorities and perform effectively under pressure.
• Strong customer service mindset and attention to detail.
• Ability to work independently and collaboratively across teams

Preferred Qualifications

• River cruise industry experience.
• Knowledge of European river cruise destinations and logistics.
• Experience with manifest managemen

Core Competencies

• Operational excellence
• Attention to detail
• Stakeholder management
• Critical thinking
• Stress resistance
• Risk assessment & decision making
• Adaptability & resilience
• Team collaboration
• Customer focus
• Continuous improvement

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office. 

WORKING CONDITIONS

Ability to read and comprehend instructions, correspondence and memos. Ability to communicate effectively with various departments within the organization, both shipboard and shore side. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside the office

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.